Privacy Policy

The City Mission created this Privacy Policy to explain why we collect particular information
and how we will protect your personal privacy within our website. The following discloses our
information gathering and dissemination practices for the website located at the URL
thecitymission.com.

In order to fully understand your rights we encourage you to review this Privacy Policy.
The City Mission reserves the right at any time and without notice to change this Privacy Policy
simply by posting such change on our Site. Any such change will be effective immediately upon posting.

The City Mission has established a Privacy Policy for our website:

• What personally identifiable information of yours is collected through the Site
• Who collects such information
• How such information is used
• With whom your information may be shared
• What choices you have regarding collection, use and distribution of your information

SMS POLICY

Terms & Conditions

By subscribing, you have provided The City Mission with consent to send you text messages (SMS & MMS) regarding important updates, new content, event reminders, requests for volunteer support, requests for donation support, and, promotional marketing. Message frequency varies by events/preference. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. Some of the text messages we send may include links to websites. To access these websites, you will need a web browser and internet access.

Opt-out Information

If you wish to stop receiving text messages (SMS & MMS) from The City Mission, reply “STOP” to any message you have received from us. You may also stop text messages by calling us at +1 (216) 431-3510 or emailing us at connect@thecitymission.org.

Help & Support

Reply “HELP” to any text messages (SMS or MMS) you have received from The City Mission to receive contact information and opt-out instructions. You may also contact us by phone at +1 (216) 431-3510 or email at connect@thecitymission.org.

Supported Carriers

This program is supported by Alltel, AT&T, Boost, Sprint, Verizon Wireless, Virgin Mobile, MetroPCS, T-Mobile and U.S. Cellular. T-Mobile is not liable for delayed or undeliverable messages. Products and services are compatible with AT&T handsets.

Privacy Policy

We respect your privacy and will not distribute your mobile phone number to any third parties.

What Information We Collect and How We Use That Information

• Our registration forms require users to give us contact information that may include name,
  email address, address, interests, and similar information.
• We do not request or store sensitive information from our visitors such as credit card
  or social security numbers.
• We use customer contact information from the registration forms to send the user requested
  information about our organization.
• We never sell, share or trade any of our customer information with other companies
  or organizations.

Contact Information

The City Mission is the sole owner of the information collected on the website. This site
does not collect personally identifying information about users except when you specifically
and knowingly provide it. For example, we collect information from you in the following ways:

• Some areas of our Site request or require contact and other information.
• During the registration process, we collect personal and other information such as
  your name, address, and email address.

Site Security

No data transmission over the Internet is 100% secure. While we strive to protect your
information, we cannot ensure or warrant the security of such information. None of our forms
are behind a firewall nor are they encrypted. All information provided is done so voluntarily.

Choice/Opt-Out

The City Mission provides users with the opportunity to opt-out of receiving communications
from us at any time. The City Mission gives users the following options for removing their
information from our database to not receive future communications.

• Electronic newsletters, alerts and updates: You can click on the
  “Unsubscribe” link included at the bottom of the email and follow the instructions
  on the web page.
• Mail: If you do not wish to receive mailings from The City Mission,
  please send us an email to
  connect@thecitymission.org. If you prefer
  to receive some mailings but not others, please be specific. If you prefer to discuss your
  preferences first and then send the written notification, please call
  216-431-3510 ext. 200.

Surveys

We may conduct occasional online surveys via our website or via an email newsletter.
These surveys are entirely voluntary and you may easily decline to participate.

Contacting the Webmaster

If you have any questions about this Privacy Policy or the practices of this Site,
please contact:
connect@thecitymission.org
or write us at: